Returns & Exchanges
At HiBREW, we want you to be completely satisfied with your coffee experience. If your brewing equipment doesn't meet your expectations, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer support team with your order number and a brief explanation for the return or exchange.
Package Your Item
Ensure the product is in its original packaging with all accessories, manuals, and protective materials included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label or use a tracked carrier to send the package to our designated HiBREW quality control center.
Inspection and Refund
Once our technicians verify the item's condition, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing