Frequently Asked Questions
Everything you need to know about your HiBREW experience.
What types of coffee capsules are compatible with HiBREW machines?
Most HiBREW multi-function models are compatible with Nespresso, Dolce Gusto, Ground Coffee, and ESE pods. Please check the specific product description for the adapter types included.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. If you experience a technical issue, please contact our support team to initiate a warranty claim.
Do HiBREW products come with a warranty?
Yes, all HiBREW coffee machines come with a standard 1-year limited warranty covering manufacturing defects and electrical malfunctions under normal home use.
How do I descale and clean my coffee machine?
We recommend descaling your machine every 3 months using a food-grade descaling solution or white vinegar mixed with water. Detailed instructions are available in your user manual.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout gateway.